Apparel Boxes
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Small BoxesReturn & Refund Policy
Thank you for shopping with BoxesGen USA. We want you to feel completely confident in your purchase. If you’re not fully satisfied with your order, please review our return and refund policy below. This policy applies to all orders placed through boxesgen.com
Return Window
You may request a return within 45 days of receiving your order.
To be eligible, items must be unused, undamaged, and returned in their original packaging.
How to Return an Item
All returns are handled by mail.
To start a return:
- Contact our support team at sales@boxesgen.com with your order number and reason for return.
- Our team will confirm your eligibility and provide the return mailing address.
- Please send the product securely packaged to prevent damage during transit.
Return Shipping Costs
Return shipping is the customer’s responsibility.
You may use any trusted carrier with tracking information. We recommend keeping your shipment receipt until your refund is processed.
Restocking Fee
A flat $5 restocking fee will be deducted from your refund amount for each returned order.
This fee covers handling and inspection costs.
This fee covers handling and inspection costs.
If the return is due to an error on our part (e.g., wrong or defective item), this fee will be waived.
Refunds
Once we receive and inspect your returned item, we will issue your refund to your original payment method within 5 business days.
Please note that your bank or payment provider may take additional time to post the refund to your account.
Non-Returnable Items
Customized, used, or damaged products are not eligible for returns unless they arrive defective or incorrect.
Contact Us
If you have any questions about this policy or need help with your return, please reach out to our customer support team at: