Payment Policy

At BoxesGen, we are committed to providing a secure, transparent, and hassle-free payment experience for every customer. This Payment Policy explains how payments are handled for custom packaging orders placed through our website or with our sales team. By placing an order, you agree to the terms outlined below.

Accepted Payment Methods

We accept secure and widely recognized payment methods for your convenience. Available payment options may include major credit and debit cards, PayPal, bank transfers, and any additional payment methods displayed during checkout or approved by our sales team.

Order Confirmation & Payment

Since every order is manufactured according to your custom requirements, production begins only after your quotation, artwork, specifications, and payment requirements have been confirmed. Your order will move into production once all necessary approvals have been completed.

Pricing

All quotations are provided in U.S. Dollars (USD) unless otherwise stated. Pricing is based on the approved box dimensions, materials, printing, finishing options, quantity, and any additional customization requested. If your order specifications change after approval, a revised quotation may be provided before production continues.

Payment Security

We take reasonable measures to help protect your payment information. Online payments are processed through trusted payment providers, and BoxesGen does not store complete payment card details on its servers.

Order Changes

If you request changes after payment but before production begins, we will review your request and advise whether additional charges or an updated production timeline are required. Once production has started, modifications may not be possible.

Order Cancellation

Cancellation requests are reviewed according to the production stage of your order. Requests submitted before production begins may be considered. Because custom packaging is manufactured specifically for each customer, orders that have entered production are generally not eligible for cancellation. Please refer to our Return & Refund Policy for additional information.

Refunds

If a refund is approved in accordance with our Return & Refund Policy, it will be processed using the original payment method whenever possible. Processing times may vary depending on your financial institution or payment provider.

Payment Issues

If your payment cannot be processed or verified, your order may be placed on hold until the issue has been resolved. If you experience any payment-related problems, please contact our customer support team before placing another order.

Contact Us

If you have any questions regarding this Payment Policy, billing, or your order, our team is always happy to assist you.